Refund Policy

Welcome to Brickviora (“Brickviora”, “we”, “our”, or “us”). This Refund Policy applies to all purchases made through www.brickviora.com.
By purchasing any digital product or virtual game content from our website, you acknowledge that you have read, understood, and agreed to this Refund Policy.

1. Nature of Our Products
   Brickviora exclusively supplies digital products and virtual game content. No physical goods are shipped, and no delivery service or tracking number exists for any purchase. All purchases are one-time transactions and are not subscriptions unless expressly stated otherwise.
2. Immediate Digital Delivery
   All products are supplied electronically, and delivery begins immediately after payment has been successfully processed. By completing your purchase, you expressly acknowledge and agree that:

The digital content begins to be supplied immediately;

You expressly request immediate performance of the contract;

You understand that once digital delivery has successfully commenced and the content is accessed, your statutory right to cancel the purchase is waived.

3. Consumer Rights and Digital Supply
   In accordance with Article 16(m) of Directive 2011/83/EU on Consumer Rights, digital content supplied on a non-tangible medium is exempt from the statutory 14-day withdrawal period once the consumer has expressly requested immediate performance and acknowledged the waiver of this right. Accordingly, by placing an order through www.brickviora.com, you consent to the immediate supply of digital content.
4. Refund Eligibility
   We aim to ensure a high-quality experience for all users. Due to the irreversible nature of digital products, refunds are generally processed in the following exceptional circumstances:

Duplicate payment for the same order;

A verified technical fault preventing the delivery or access to the game content which cannot be resolved by our support team;

An incorrect charge caused solely by a processing error.
If you believe you qualify for a refund, please submit your request within 7 days of purchase, including your order details, so we can promptly investigate and assist you.

5. Circumstances Where Refunds Are Generally Not Granted
   To maintain fairness and protect the integrity of our digital environment, refunds are typically not issued for:

Change of mind after the digital content has been accessed or consumed;

Incompatibility with your own device, browser, or internet connection (please check system requirements prior to purchase);

Dissatisfaction with gameplay or personal preference;

Inability to use the product due to user-end technical limitations;

Account restrictions resulting from verified breaches of our Terms of Service.

6. Payment Security and Dispute Resolution
   We are committed to resolving any issues directly with our customers. If you encounter any billing issues or do not recognize a charge, we strongly encourage you to contact us at classic@brickviora.com before contacting your bank.
   To protect against unauthorized transactions and fraud, we work closely with Stripe and our financial partners. In the event of a payment dispute or chargeback, we will cooperate fully with the payment processor by providing transparent transaction details, digital delivery logs, and system timestamps to ensure a fair resolution.

7. Intellectual Property and Digital License
   Brickviora ensures complete intellectual property integrity. All website imagery, game software, textual materials, graphics, animations, and sound effects are entirely original properties or utilized under strictly compliant, fully licensed frameworks.
   Every purchase grants the customer a limited, personal, non-exclusive, non-transferable, and revocable license to use the purchased virtual item solely within the Brickviora game environment. No ownership rights are transferred. Customers must not:

Copy, reproduce, or extract any digital assets;

Reverse engineer or modify the game content;

Resell or commercially exploit the virtual items;

Create derivative works from our original content.
Any unauthorized use of our original intellectual property will result in the termination of the license.

8. Privacy and Secure Processing
   Brickviora processes personal information solely for providing services, processing payments, and preventing fraud. All payment card information is securely encrypted and processed directly by Stripe; we do not store full credit card details on our servers. We implement stringent technical measures to protect customer information in accordance with the UK GDPR and the EU GDPR.
9. Age Restriction and Fraud Prevention
   Our website and services are intended only for individuals who are 18 years of age or older. By placing an order, you represent that you are the authorized holder of the payment method used. To maintain a secure ecosystem, our payment gateway utilizes automated risk assessments. Purchases flagged as potentially unauthorized or made by minors using another individual’s payment details without consent will be intercepted, refused, or refunded to the original payment method to prevent financial fraud.
10. Contact
    If you have any questions regarding your purchase, technical support, or this policy, please reach out to our dedicated support team:
    Brickviora
    Website: www.brickviora.com
    Email: classic@brickviora.com

Brickviora reserves the right to amend this Refund Policy to remain compliant with applicable laws and payment gateway standards. The version published on the website at the time of purchase shall apply.