This Digital Delivery Policy explains how exclusively digital products and virtual entertainment licenses purchased from Brickviora (“Brickviora”, “we”, “our” or “us”) are supplied securely through www.brickviora.com.
By purchasing any digital product from our Website, you acknowledge that you have read, understood, and agreed to this Digital Delivery Policy together with our Terms of Service, Refund Policy, and Privacy Policy.
- Digital Products and Secure Electronic Fulfillment Only
Brickviora supplies internally developed digital products and virtual game content exclusively. No physical goods are manufactured, sold, or dispatched.
Accordingly:
No physical parcel will be shipped;
No courier service is involved;
No physical shipping confirmation will be issued; and
No physical tracking number is generated.
All products are fulfilled electronically via secure system access.
- Strict One-Time Purchases
Every purchase completed through www.brickviora.com is strictly a one-time transaction. No recurring subscription, hidden membership, automatic renewal, or continuing payment obligation is created by your purchase under any circumstances. - Commencement of Digital Delivery and Tracking
Digital delivery begins immediately and automatically after:
Successful payment authorization by our payment gateway;
Automated payment verification and fraud screening; and
System confirmation of your order.
Delivery consists of granting immediate, secure electronic access to the purchased game content or virtual items. To ensure transparent fulfillment and assist in customer support, delivery is deemed to have successfully commenced once our system logs verify that access to the digital content has been granted and timestamped for your session.
- Consumer Rights and Waiver of the Right of Withdrawal
Under Article 16(m) of Directive 2011/83/EU on Consumer Rights, digital content supplied on a non-tangible medium is exempt from the statutory right of withdrawal where the consumer has expressly requested immediate performance.
By completing your secure checkout, you:
Expressly request immediate digital delivery;
Expressly consent to the immediate performance of the contract; and
Expressly acknowledge that once verified digital delivery has commenced, you waive your statutory 14-day right of withdrawal and cancellation.
Refunds after delivery has commenced are generally only considered where required by applicable law or under the specific technical circumstances described in our Refund Policy.
- Customer Responsibilities
To ensure smooth digital delivery, customers are responsible for:
Providing accurate billing and contact information during checkout;
Using a compatible device and stable internet connection;
Ensuring that their email address is active and correctly entered;
Maintaining the security of their devices to prevent unauthorized access.
Brickviora shall not be responsible for delivery delays resulting from inaccurate email addresses supplied by the customer or client-side technical limitations.
- Limited Digital License to Use
Upon successful transaction processing, customers receive a limited, personal, non-exclusive, non-transferable, and revocable digital license to access and interact with the purchased virtual content solely within the intended Brickviora game environment.
The purchase grants a license for entertainment utility only; no ownership rights, copyrights, or source materials in any software or digital content are transferred. - 100% Original Intellectual Property Guarantee
Brickviora strictly maintains complete intellectual property integrity. All intellectual property rights relating to our digital content remain the 100% original and exclusive proprietary property of Brickviora.
We do not utilize or distribute third-party copyrights. Our exclusive rights include, without limitation:
Proprietary software and source code;
Original artwork, graphics, and visual animations;
Custom music and sound effects;
Logos, trademarks, and game designs;
Databases and all other internally developed materials.
Customers must not copy, extract, reproduce, redistribute, reverse engineer, or commercially exploit any part of the digital content. Unauthorized use will result in immediate termination of the license and legal remedies.
- Cooperative Support for Technical Issues
We strive for a flawless user experience. If you experience an unexpected technical difficulty affecting access to your purchased digital content, please contact our customer support team promptly. We will make every reasonable effort to investigate the system logs and provide appropriate, immediate assistance to restore your access. - Transaction Transparency, Fraud Prevention, and Billing
To protect our customers against unauthorized transactions and to maintain the integrity of our payment ecosystem, Brickviora works closely with tier-one payment processors.
Billing Descriptor: To prevent confusion and unrecognized charges, please note that your authorized payment will appear on your bank or credit card statement under our legal parent entity, A FLOWERS SONG PTE. LTD.
Fraud Mitigation: We actively retain secure transaction metadata, IP addresses, automated digital delivery access logs, and exact timestamps. In the event of an unrecognized charge or payment dispute, this verified delivery evidence will be cooperatively shared with financial institutions to validate the transaction and prevent fraud.
- Privacy
Any personal metadata securely collected in connection with digital delivery is processed strictly in accordance with our Privacy Policy and applicable data protection legislation, including the UK GDPR and the EU GDPR. - Age Requirement and Authorized Usage
Brickviora’s digital services are available only to individuals aged 18 years or older. By placing an order, you legally confirm that:
You are at least 18 years of age;
You possess the legal capacity to enter into a binding contract; and
You are the explicitly authorized user of the payment method provided.
- Contact
If you have any questions regarding your digital delivery, technical access, or billing, please contact our administrative team:
Brickviora
Website: www.brickviora.com
Email: classic@brickviora.com